Insurance enrollment & paying for care

CrescentCare helps patients enroll in the Medicaid, Medicare, or the federal marketplace for health insurance coverage. CrescentCare is certified with the state of Louisiana as a Medicaid Application Assistance Center. 

 If you do not qualify for Medicaid, you may enroll in the federal marketplace for health insurance coverage. We partner with Pride Life, an insurance broker, who assists patients with marketplace insurance. You may also call Pride Life directly at 844.527.6771  or visit their website at https://pridelife.net/ 

Please reach out to our staff to confirm whether or not we are in network with your insurance plan. If you have an insurance plan that is out-of-network, we will refer you to a provider that is contracted with that insurance company. Unfortunately, the insurance companies listed below do not contract with CrescentCare and are out of network. Please call the number on the back of your insurance card for more information. 

BLUE CROSS BLUE SHIELD
888-630-2583 / TTY 711 

• Blue Connect (Ochsner)
• Community Blue Network (Shreveport and Baton Rouge only)
• OGB Magnolia Local

HUMANA
844-236-5436 / TTY 711 

• Humana Total Care Advantage HMO
• Humana Ochsner HMO
• Humana HMO Gold Plus SNP

You may qualify for a discount if your family/household income is at or below 200% of the federal government’s Poverty Guidelines and you provide proof of income. CrescentCare offers all medical, dental, and behavioral health on a sliding fee scale. The discounts for dental, behavioral health, and medical care are different. 

CrescentCare defines family/household as individuals who describe and present themselves as a family for services, regardless of actual or perceived marital status, sexual orientation, or gender identity. A family may be a group of related or unrelated persons who share living arrangements, expenses, and income. 

You must provide proof of income to qualify for the sliding discount program. If you do not provide proof of income and qualify for the program, then you will be responsible for the full charge of the visit. 

You may also be eligible for the sliding fee discounts on your portion of the bill (co-pay or deductible), even if you have insurance. Please note, if you have more than one appointment in the same day, you may have two separate copays. 

Your costs will vary based on the services provided and your insurance. CrescentCare is a federally qualified health center and provides care to our community at rates that our patients can afford. It is not free care. 

All applicable co-payments, deductibles and sliding fee scale fees must be paid at the time of service. Please be aware that some of the services you receive may not be covered-or not considered reasonable or necessary-by your insurance. If your insurance company does not pay your claim, the balance will automatically be billed to you. Payment plans are available upon request. 

Under the law, health care providers must give patients who don’t have insurance or who are not using insurance (“self-pay” patients) an estimate of the bill for medical items and services. 

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. 

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 887-696-6775 

If you have insurance, your labs will be billed directly to your insurance plan by the lab. The lab company will bill you directly for any costs your insurance doesn’t cover. If you are on CrescentCare’s sliding fee scale program, then lab costs are included in your visit cost.  If you do not have insurance and you are not on the sliding fee scale, then the lab company will bill you directly for your labs.