HIV support services
CrescentCare is on the front lines of ending the HIV epidemic in our city. By offering same-day visits and treatment for anyone newly diagnosed with HIV, their HIV virus becomes “undetectable” faster, allowing people living with HIV to be un-transmittable to their partners. Care doesn’t stop at diagnosis and medications, our wrap-around services (Behavioral Health, Case Management, Dental, Housing Assistance, Financial Coaching, Food Access, Legal services, Peer Counseling, and more) ensure barriers to receiving high-quality HIV care are eliminated – allowing people to live a long, healthy life with HIV. Our goal for our clients is improved health outcomes and increased independence. If you are diagnosed with HIV, and need to get in to care, please call our Navigator at 504-418-5640.
Call or come by to get started
To access services, you will need to meet with a case manager to discuss your needs and verify your eligibility. We welcome scheduled appointments Monday – Friday at our St. Roch location at 1631 Elysian Fields Ave. in New Orleans. Make an appointment by calling 504-821-2601.
What to expect:
Once you check in at the front desk, there will be a ten minute (or so) wait before you get in to see a case manager. You can expect your initial case management visit to take up to two hours.
The purpose of your initial visit is to
- perform a comprehensive assessment of your current situation
- determine which of our services can help you
- determine your eligibility for those services
- determine any outside services that could benefit you, and initiate any referral process those services require
Depending on your level of need, you may be assigned a Medical Case Manager.
Thorough notes are taken during your initial and all subsequent visits with CrescentCare case managers. So while you may not see the same case manager at subsequent visits, any case manager working with you has a complete file with up-to-date information on you, your progress, and the services you’re enrolled in.
CrescentCare offers a variety of services to our clients. Every case is different and every person who comes to us for help has different needs, timing, and resources. Our case managers are here to determine what help YOU need, what assistance you’re eligible for, and what outside services we can refer you to for assistance you need that we don’t provide. Don’t assume we can—or can’t—help you based on someone else’s experience; come in, talk to us, and let us work with you to get you the help you need.
When you come for your initial appointment, please bring:
- Proof of income
- Proof of residency
- Proof of HIV status
- Copy of Medicaid, food stamps, ADAP, or other private insurance card, if you have them (Note: you don’t need to have insurance to apply for services)
- List of any current medications
- Any questions you might want answered
All clients that go through the intake process receive a copy of our Patient Handbook (available here), which includes the organization’sgrievance procedure and a copy of the Consumer Rights and Responsibilities.